Information obligation for tourist accommodations.

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15/02/2016

Information obligation for tourist accommodations.

Recently the EU Regulation No. 524/2013 on online dispute resolution for consumer disputes has entered into force. This also has an impact on the websites of tourist accommodations.

The EU Regulation provides for the introduction of a central contact point on EU basis that assists in the online dispute resolution for consumer disputes. This also implicates the introduction of a new information obligation. This means that any provider of service contracts, which can be completed online, is obliged to exhibit a link to the EU platform for online dispute resolution for consumer disputes on his homepage. This should be easily accessible for every consumer. Moreover, it is compulsory to quote the email address of the entrepreneur on the homepage.

For tourist accommodations the new information obligation is achieved with the following text in German, Italian and English:

 

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:
http://ec.europa.eu/consumers/odr/

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